FAQ
Thank you so much for supporting my small business! Here are some things you may want to read regarding your current order or before purchasing from my store.
Earrings
Almost all Made with Liv earrings are made with raw brass as well as other components like gemstones or crystal beads which should be handled with extra care. Please store your Made With Liv earrings in a cool and dry place when not being worn.
Avoid contact with oils and liquid including lotions, perfumes, and other chemicals.
Avoid showering, swimming, sleeping, or working out with your earrings to extend the life of your handcrafted jewelry!
Moisture from damp environments can dull brass components. Please note raw brass will naturally oxidize over time, creating a beautiful vintage like patina on your earrings.
If you are not a fan of the patina, there are DIY cleaning solutions to bring back the original luster of raw brass pieces. Since I like the patina, I have not tested any out myself and cannot recommend a specific cleaning concoction or solution.
Stickers
My stickers are all designed by me, printed, laminated, and cut by me! They are water resistant, (waterproof to an extent) vinyl, and have a holographic star/glitter overlay. Personally I have put them on my water bottle, rice cooker, and laptop with no issues but would not recommend putting them on anything that gets too hot, or anything that is exposed to the elements (for example on a car window) since they are not UV resistant.
Shipping!
From your date of order, I will do my best to make, package, and send out your order within 3 business days. If life happens, and I am unable to send it within this time, I will add a free gift to your order to thank you for your patience and ongoing support.
Domestic Orders
USPS First Class Shipping comes with tracking and takes around 3-7 business days to arrive. Please be patient and understand that with the holidays, our lovely mail carriers are working hard to get your package to you. If you have not received your order after 2 weeks from when I sent it, please reach out to USPS directly. Once orders are shipped, they are out of my hands and I know just as much as you as we look at the same tracking number.
(Sticker Mail only)
For a cheaper option to receive stickers, I am happy to mail your order in a stamped envelope. This option would cost $1 for all U.S. orders and $2.50 for all International orders. Stamped envelope shipping DOES NOT INCLUDE TRACKING and can take much longer to arrive (sometimes up to a month or longer for Domestic and 6-10 weeks+ for International). If you are not in a hurry, it is a nice cost friendly option! I am still figuring out how to offer this option on my website, so please reach out to me if interested, by emailing madewithlivart@gmail.com
Refund, Return, and Shipping Policy
Because I am a small business artist, all sales are final. I am not responsible for lost or stolen mail and cannot afford to offer replacements or refunds. Please consider this before placing an order and consider sending it to a trusted address. I would love for your order to make it to you and not in someone else’s hands.
If you receive an incorrect or missing item, please reach out to me so we can try to resolve the issue together! Email me at madewithlivart@gmail.com